cancel
Showing results for 
Search instead for 
Did you mean: 

Havnt received my order confirmation

Zac-3b
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I order an iPhone 12 on Sunday and paid £305 upfront and have revived all the emails of my credit contract but still havnt received an order confirmation for delivery 

Message 1 of 3
411 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Zac-3b 

You won't receive anything else until your order is dispatched.

O2 will then email you with tracking details.

There is currently an industry wide shortage of phones due to shipping constraints and the global semiconductor issue, so waiting times are longer than usual unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 3 of 3
404 Views
2 REPLIES 2

TallTrees
Level 49: Rootin' Tootin' 
  • 10672 Posts
  • 119 Topics
  • 344 Solutions
Registered:

Hi @Zac-3b 

Welcome to the o2 Community forum 

I expect you will get delivery details of your phone shortly. Good that you have all other details in place.



HAPPINESS IS BEE SHAPED

Message 2 of 3
407 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Zac-3b 

You won't receive anything else until your order is dispatched.

O2 will then email you with tracking details.

There is currently an industry wide shortage of phones due to shipping constraints and the global semiconductor issue, so waiting times are longer than usual unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
405 Views