on 29-10-2012 15:42
As some of you may have read (and helped me with) I was having some problems logging into my wifi. Well I finally managed it late friday, however unless I was really close to the router it just went off. Well today I found out it's a major problem, it wouldn't find the wifi network at my sisters so had to manually type the network in. Again same problem wouldn't work unless near router. Then In costa it wouldn't find the wifi network there either. Basically my phone isn't finding any wifi networks at all, phoned apple and went through some stuff people had already helped me with on here. Guy said definately something wrong, so have to go to the apple store to see somebody on sunday, and get a replacement. I'm hoping they'll test the new one instore, making sure wifi works. After waiting nearly a month for my phone, I'm not best pleased to say the least.
Solved! Go to Solution.
on 03-01-2013 13:31
on 03-01-2013 13:31
Similar issue with wifi - works only if I am standing right next to (and I mean right next to) the wireless router. More than about a yard away and it stops working. Now it is ridiculous, Apple want to charge me £30 to send a replacement, or they send me a box, I return it and am without a phone for 5 days and they send a new one back. Went into King's Road 02 and they will only replace it if I have the box. I have proof of purchase, receipts etc... they don't want the peripherals, just the bloody box. I didn't have the box so they were very unhelpful, dismissed me as a customer and unapologetic. They said that Richmond would replace it because that's where I got it from.... I thought this was supposed to be a multinational company??? Terrible customer service from 02, sell me a duff phone and made it a pain to get the bloody thing replaced - cowboys.
on 03-01-2013 13:33
on 03-01-2013 13:33
on 03-01-2013 14:16
But they didn't!!! They just not only refused to replace phone unless I had original box (I had receipt) but you don't even need original box under Sale of Goods Act. 02 on King's Road are clueless, don't respect customer statutory rights and have wasted my entire afternoon - ARRGGHH.
PS - no anger directed at you by the way - have a nice day!
on 03-01-2013 14:43
on 03-01-2013 14:43