cancel
Showing results for 
Search instead for 
Did you mean: 

Handset delivered to wrong address

IrinaT
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi! I upgraded last week to an iphone 14plus. While on the phone to O2, I told them where to deliver it, along with a new wireless charger. 
the charger was delivered to my new home address on 21st February, and the phone was delivered on the same day to my old address. 

I went to the old address, but nobody was there and the neighbours told me they just moved out. Can you please help? I’ve been trying to speak to someone to get some assistance for days! 

Message 1 of 2
757 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 149658 Posts
  • 641 Topics
  • 28518 Solutions
Registered:

@IrinaT 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
755 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 149658 Posts
  • 641 Topics
  • 28518 Solutions
Registered:

@IrinaT 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
756 Views