
on 09-06-2016 16:43
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on 09-06-2016 16:43
Solved! Go to Solution.
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on 09-06-2016 16:52
Help understanding first bill here http://www.o2.co.uk/help/account-and-billing/first-bill
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-06-2016 16:52
Help understanding first bill here http://www.o2.co.uk/help/account-and-billing/first-bill
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-06-2016 17:56
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on 09-06-2016 17:56
We see this same question asked so many times. Aren't the initial charges for a new contract customer explained fully, either in writing, if the contract is taken out online, or by store staff if the contract is taken out in store, and if it isn't being explained fully, why isn't it?
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on 09-06-2016 18:00
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on 09-06-2016 18:00
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-06-2016 18:08
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on 09-06-2016 18:08
Explained to me clearly via phone as well. In fact the advisor said I now have to go through our t's and c's..it's part of you taking out a new contract. Although I was 'wishing she would hurry up' so to speak... the billing cycle was part of this conversation..
Veritas Numquam Perit
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on 09-06-2016 19:14
It has never been explained to me, when I have made the initial monthly contract with O2 shop in Skipton nor when I renewed my monthly contract May last year
I've learned about the relevant details regarding bill payment here on the community
I generally don't bother with 'small print' anywhere ... because I believe 'they' can squiggle out of 'their' obligations ... & ... me as the 'peasant' get 'sKrwD' anyway ... I am of a basic / simple brain ... & ... it totally 'does my head in' 'arguing the toss' so I usually 'pay up & shut up' or 'vote with my feet'
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on 12-06-2016 08:23
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on 12-06-2016 08:23
When you get your notification of a bill it says it'll be taken out of your bank on or around the time of your payment schedule. This is, as the others say, about 14 days after the bill is generated.

