GPRS on IPhone 5c

on 04-02-2014 23:25
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on 04-02-2014 23:25
Spoken to 2 guys from O2, both gave me different things to do, one telling me to update my phone on ITunes (done that) and the other telling me to make sure my details are all correct on my phone in the network section (all correct!). Now I'm still getting GPRS and don't know what to do now. Anyone have any ideas on what to do now? I've also tried restarting the phone and switching it on to airplane mode and back on again before then being taken back the GPRS. Only time I get wifi is at home and that's not for very long. Also need it for job and emails so getting quite frustrated! Please help!

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on 04-02-2014 23:49
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on 04-02-2014 23:49
Are you on a 4G tariff? Are your data settings correct? Have you checked to see what the signal is like in your area? http://status.o2.co.uk/
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on 05-02-2014 08:48
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on 05-02-2014 08:48
Looks like faulty phones as it's reported on other networks too (still persists after a change of handset so must be a design issue).
You might be better off having an Android phone or an older iPhone without the issue.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 05-02-2014 09:25
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on 05-02-2014 09:25
@mi5 my 5s is switching fine to 3g and 4g
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 05-02-2014 09:45
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on 05-02-2014 09:45
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 05-02-2014 16:32
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on 05-02-2014 16:32
http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Iphone-5s-keep-connecting-to-GPRS/td-p/56...
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on 05-02-2014 17:38
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on 05-02-2014 17:38
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

