on 22-10-2015 12:39
I have had my iPhone 5s for a year now, and recently it started dropping from full signal in my home to no service. I have had a new sim sent out and have swapped it over but still the same problem is occuring. Even when it occasionally shows I have signal, all calls I make say "call failed", and I can't send texts either. I recieved a text from o2 about my new sim around 16 hours after they sent it. I have also reset my phone to factory settings, and downloaded iOS9 again via my computer, ruling out there was a problem with the update.
My phone is on contract, I have no insurance and no extended warranty. Will I have to pay for a new phone?
22-10-2015 12:44 - edited 22-10-2015 12:48
Hi @Anonymous Have you checked your network signal here?
Also a self help thread from one of our members @adamtemp64
Not sure if your phone is over a year old but giving Apple a ring may be of some help..
on 22-10-2015 13:07
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
22-10-2015 14:47 - edited 22-10-2015 14:50
is your local area being upgraded to 4g ?
or you could be on a fringe area try manually selecting 2g then 3G then 4g to see if you hold a stable 2g/3G/4g connection etc
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services