25-09-2017 10:31
25-09-2017 10:31
How does one deal quickly and effectively with unknown charges that were definately not known to the user?
I recently researched a premium rate charge to a company I have never heard of.
Code 65017 - Win 50K.co.uk. The advice given was to contact the firm directly. Easier said than done - some obscure address in Cyprus.
The charge was incurred at a time it would have been impossible for me to have use of my phone.
Solved! Go to Solution.
25-09-2017 10:36 - edited 25-09-2017 10:39
25-09-2017 10:36 - edited 25-09-2017 10:39
Hi @Anonymous Follow the advice in this guide. https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023
All this info you need is included
Edited to add..please look at the reporting process here http://psauthority.org.uk/for-consumers/unexpected-phone-charge
Veritas Numquam Perit
25-09-2017 10:36 - edited 25-09-2017 10:39
25-09-2017 10:36 - edited 25-09-2017 10:39
Hi @Anonymous Follow the advice in this guide. https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023
All this info you need is included
Edited to add..please look at the reporting process here http://psauthority.org.uk/for-consumers/unexpected-phone-charge
Veritas Numquam Perit
25-09-2017 12:34
25-09-2017 12:34
26-09-2017 10:20
26-09-2017 10:20
Welcome to the community @Anonymous! If you follow the above advice you'll be able to sort out this issue but if you need any help with the process please let us know.
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