Frustration of paying unsolicited charges

[Anonymous]

How does one deal quickly and effectively with unknown charges that were definately not known to the user?

I recently researched a premium rate charge to a company I have never heard of.

Code 65017 - Win 50K.co.uk. The advice given was to contact the firm directly. Easier said than done - some obscure address in Cyprus.

The charge was incurred at a time it would have been impossible for me to have use of my phone.

[Cleoriff · Accepted solution]

Hi @Anonymous Follow the advice in this guide. https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

All this info you need is included

Edited to add..please look at the reporting process here http://psauthority.org.uk/for-consumers/unexpected-phone-charge

[MI5]

Give customer service a call on 202 to see if they can help too.

[Martin-O2]

Welcome to the community @Anonymous! If you follow the above advice you'll be able to sort out this issue but if you need any help with the process please let us know.