Free Amazon Prime for three months

[Freddy101]

I got three months free Amazon Prime with my new phone but when I follow the link to use it I just get offered a 30 day free trial.  How do I sign up for the 3 months?

[Cleoriff]

Hi @Freddy101 

Go to My O2 to redeem your extra. You'll be able to redeem it through the 'Your extras' section under manage your account.

Here is a link to the help and support page. You will find how to redeem your extra.

https://www.o2.co.uk/help/account-and-billing/extras#choose

And

https://www.o2.co.uk/help/account-and-billing/extras-partners

[Freddy101]

No I've done all that it shows as an extra already redeemed, but Prime doesn't recognise me when I try to use it.

[jonsie]

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808