
on 25-05-2017 23:26
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on 25-05-2017 23:26
I purchased a iPhone 7 in Feb and tonight the screen turned white and it won't change. I have tried turning it off and resetting it but the white screen won't budge. If I take this o2 will they replace it there and then as its only 4 months old?
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25-05-2017 23:30 - edited 25-05-2017 23:31
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25-05-2017 23:30 - edited 25-05-2017 23:31
@Anonymous O2 will not replace. They will only repair it. I suggest going to Apple who will get it sorted for you in warranty

25-05-2017 23:30 - edited 25-05-2017 23:31
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25-05-2017 23:30 - edited 25-05-2017 23:31
@Anonymous O2 will not replace. They will only repair it. I suggest going to Apple who will get it sorted for you in warranty
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on 25-05-2017 23:47
http://www.o2.co.uk/termsandconditions
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 26-05-2017 07:10
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on 26-05-2017 07:10
Apple are definitely your best bet. My son had a similar problem when his phone was 7 months old. Screen went pink and pixelated. He rang Apple, they repaired it within 2 hrs at no cost to him.
Veritas Numquam Perit
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on 26-05-2017 10:11
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on 26-05-2017 10:11
If you do choose to go with O2 then please ensure you take photos of your phone to record the condition before you send it

