Faulty on/off switch

[Anonymous]

My on/off switch all of a sudden stopped working. Took it back to the O2 store where it was purchased and they told me it was covered on the warranty. I had to pay a £25 deposit for a loan phone whilst mine went for repair. I was disgusted that they loaned me an out of date basic samsung .... I have just received a text from them to say the problem with my phone is now not covered by warranty and yo call store for quote of repairs!!! I am absolutely disgusted with the service...

[MI5 · Accepted solution]

Something we hear far too often and it's not getting any better. Usual suggestion is to take phone directly to Apple if still under warranty.

[Anonymous]

This is terrible and something we hear too often I would make a complaint get the phone returned to you and take it to apple directly don't bother with O2 repairs.

[jonsie]

Yep, that's what I would do. Get the phone back off O2 and make a Geniua=s appointment at your nearest Apple store, even if it's a good distance away.

[Anonymous]

And here's the link to make an appointment.


http://concierge.apple.com/reservation/gb/en/techsupport/

Even if it's not under warranty I've known a genius or specialist to help ,or they will offer you an out of warranty handset deal for a fee.