Solved: Faulty Airpod

Dugstarr · ‎22-06-2023

Hi All

I bought 2nd gen Apple Airpods from 02Shop in April this year and I've found that one pod is faulty and won't keep charge. I appreciate I am outside of the initial 14 and 30 day periods. What steps should I take to use any automatic warranty with 02shop and try to get a replacement?

Thanks in advance for your help.

Dugald

MI5 · ‎22-06-2023

@Dugstarr

O2 repairs link here https://www.o2.co.uk/help/device-and-sim-support/device-repairs

or contact Apple https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-06-2023

@Dugstarr

O2 repairs link here https://www.o2.co.uk/help/device-and-sim-support/device-repairs

or contact Apple https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dugstarr · ‎22-06-2023

Many thanks MI5, much appreciated. I'll try and do the 02 link and see if I can get a repair started asap.

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