Failed device payment??

[CraigMcC]

The last two occasions I’ve tried to pay my device bill along with the usage bill and takes payment for usage but not the device? Last time i left it and my bank informed me that payment was taken from account but didn’t register on o2 app? I’ve just done the same again this time and it said same thing! Use another card?? This problem has been for the last two months? Anyone else experiencing this? Don’t want to pay double payment!

[jonsie · Accepted solution]

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call