07-07-2020 13:13 - edited 07-07-2020 13:14
Have you setup Face ID in settings you have to setup again on a new phone ?
https://support.apple.com/en-gb/HT208114 Apples help if needed
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
on 07-07-2020 15:29
Is your phone brand new? Did you get online? If the answer is yes to both, then I would return it to where you bought it from if you've already tried resetting it via settings. If you bought it from a high street store, ask them to exchange it for you.
Just in case, this is from the apple website.
Hope you get it sorted.