Face ID

[Dawn3005]

Just had a new iPhone 11 on upgrade, have loaded it up all and Face ID will not work, have reset it and still nothing, keeps saying ‘Face is is not available’. Any ideas???

[adamtemp64 Level 66: Unequalled]

Have you setup Face ID in settings you have to setup again on a new phone ?

https://support.apple.com/en-gb/HT208114 Apples help if needed 

[Dawn3005]

When I go into settings i try to set it up and it says it’s not available, that’s it, it on the latest update but nothing works

[O2Sophie]

Hi, Dawn3005,

Is your phone brand new? Did you get online? If the answer is yes to both, then I would return it to where you bought it from if you've already tried resetting it via settings. If you bought it from a high street store, ask them to exchange it for you.

Just in case, this is from the apple website.

https://support.apple.com/en-gb/HT208114

Hope you get it sorted.

[Dawn3005]

Hi

It is I got it on upgrade from O2 so I’ll send it back. Thankyou.

[O2Sophie]

No worries, glad to be of help.  Did you try the Apple link to see if it helped?