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Level 1: Joiner
Posts: 3
Registered: ‎07-07-2020

Face ID

Just had a new iPhone 11 on upgrade, have loaded it up all and Face ID will not work, have reset it and still nothing, keeps saying ‘Face is is not available’. Any ideas???
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Registered: ‎13-08-2008

Re: Face ID

[ Edited ]

Have you setup Face ID in settings you have to setup again on a new phone ?

 

https://support.apple.com/en-gb/HT208114 Apples help if needed 

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Level 1: Joiner
Posts: 3
Registered: ‎07-07-2020

Re: Face ID

When I go into settings i try to set it up and it says it’s not available, that’s it, it on the latest update but nothing works
O2 Support
Posts: 233
Registered: ‎23-05-2015

Re: Face ID

Hi, Dawn3005,

Is your phone brand new? Did you get online? If the answer is yes to both, then I would return it to where you bought it from if you've already tried resetting it via settings. If you bought it from a high street store, ask them to exchange it for you.

Just in case, this is from the apple website.

https://support.apple.com/en-gb/HT208114

 

Hope you get it sorted.

 

 

 

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Level 1: Joiner
Posts: 3
Registered: ‎07-07-2020

Re: Face ID

Hi

It is I got it on upgrade from O2 so I’ll send it back. Thankyou.
O2 Support
Posts: 233
Registered: ‎23-05-2015

Re: Face ID

No worries, glad to be of help.  Did you try the Apple link to see if it helped? 

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