Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎07-09-2018

Esim doesn’t activated on apple watch series 5

I have just moved to o2. I moved to o2 with a purpose of using my iPhone 11 pro and my apple watch series 5 together. Currently, i am facing the issue in which esim doesn’t get activated. It gives error message expressing Apple Watch on o2 is only available to personal pay monthly customers. Find out more at o2.co.uk/help/Apple_watch

Visited o2 shop. The tragedy was, they didn’t even find my connection! I have been told that it would work fine by today. I tried switch off and on the phone & watch. However, nothing happens. Even the above mentioned link isn’t correct link at all. Tried to chat with o2 executive. She didn’t understand my situation and left me without any solution.
I have checked in o2 community. It can be seen that many of user are facing the same issue. Can someone here help me solving this issue?
Highlighted
Posts: 93,008
Topics: 541
Solutions: 11,954
Registered: ‎04-04-2012

Re: Esim doesn’t activated on apple watch series 5

@Marjo ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 28: Ingenious
Posts: 1,133
Registered: ‎02-07-2013

Re: Esim doesn’t activated on apple watch series 5

@MilanVyas are you on Pay Monthy? or are you on business or pay as you go?
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎07-09-2018

Re: Esim doesn’t activated on apple watch series 5

I am on pay monthly. It’s personal contract not a business contract.
Highlighted
Community Manager
Posts: 6,386
Registered: ‎23-07-2014

Re: Esim doesn’t activated on apple watch series 5

Good morning @MilanVyas ! Welcome to O2 and our community. Smiley Happy Cheers for tagging me @MI5 and for asking some initial questions to troubleshoot @PhoneChanger .

 

Sorry to hear you're having trouble setting up your watch. I can get someone on our end to help you with that. I'll need a few additional details though so will drop you a Private Message here on the forum shortly! Hang in there. Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎09-10-2019

Re: Esim doesn’t activated on apple watch series 5

I'm having the exact same issue only with a series 3 watch. Any help? @Marjo
Highlighted
Community Manager
Posts: 6,386
Registered: ‎23-07-2014

Re: Esim doesn’t activated on apple watch series 5

[ Edited ]

@Croggy wrote:
I'm having the exact same issue only with a series 3 watch. Any help? @Marjo

Sorry to hear that @Croggy ! Have you been in contact with customer service about the issue yet?

 

Let me know if you have and still stuck - I can get someone to take a closer look at this for you as well. Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature