Esim 4g calls on Active 2

[Neilo_en_fuego]

Hi all

I recently purchased a Samsung Galaxy Acitve 2 4g/LTE Watch and purchased an esim pack over the past weekend. I have everything working on it (Messaging and Data) except the ability to make phone calls..

The problem is, I am able to place a phone call but I get no ringtone on my end, the person I am calling gets a ringtone, but when answering it is completely silent. I cannot hear them and they cannot hear me, it has left several pounds on my bill.

Wi-Fi calling is absolutely fine, as is calling via Bluetooth when remotely connected to my smartphone (Samsung s10+). I have checked my status on My o2 and it does state that I should be able to make calls via 4g. I have also checked all relevant settings on the phone and watch. The ability to make calls was the main reason why I purchased the esim.

Is this a known issue with o2 esim or could somebody possibly help me in fixing this issue?

Thanks kindly all.

[MI5]

@Neilo_en_fuego 

I thought only the watch 3 4g is supported on O2, but it looks like Active 2 is also.

There have been issues previously with watches and eSims so it's maybe an issue that customer service could refer to tech support for you.

Numbers to call here Guide: Coronavirus Community Help and Support 

[Neilo_en_fuego]

Hi there. Yes Active2 is definitely supported.

Will have to look at contacting customer support later in the week if it doesn't magically work by then.

[madasaf1sh]

@Neilo_en_fuego

Do you have the correct bolt on for the Watch, its charged at £5 per month, as it isnt the same as the phone sim, and has a new number

[Neilo_en_fuego]

Hi there. Thanks for responding. Yes have everything set-up. Used the QR code and have a separate number for it.

As mentioned, messaging and data usage is fine when using 4g/Roaming via the watch. It is just calls which have been a problem. 😊

[madasaf1sh]

@Neilo_en_fuego 

Just thought id ask, as sometimes people dont do the whole 9yards

I would recommend following this guide

https://www.samsung.com/us/support/troubleshooting/TSG01003245/

Also speak to Samsung support who are available via live chat 24hrs a day as they will probably be able to help before speaking to o2. 

(edited to correct typos)