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Error code reference 30

Laith
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I’ve been having this issue for two months now, I can’t seem to find a solution, even though I restarted the watch, erased it and done all the necessary steps. And still can’t seem to sort this error. I feel like its unfair to even pay the bill for the watch as I’m not using it as much due to this issue.
What happens is when I try to set up the esim, it takes me to O2 website enter email & password, and then the error occurs withreference number 30.
Did anyone find a solution for this problem yet?
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jonsie
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Martin-O2
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Hey @Laith I've dropped you a private message on this one. wink

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Message 3 of 7
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Martin-O2
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@Laith our Guru team have refreshed your account and have asked you to try again in 24 hours. If this doesn't work then let me know and we'll raise a case with the network team for you. 

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Message 4 of 7
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Laith
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Thanks Martin. Appreciated.
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Martin-O2
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No worries @Laith! Let me know how it goes after the 24 hour period and if you're still having issues I'll get a case raised Tuesday. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
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Message 6 of 7
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HaynesG
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Hi, Just a quick one.

 

I'm having the same frustrating issue after changing my iphone from a 7 to an 11. Did the reset fix the problem?

Message 7 of 7
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