Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 2
Registered: ‎28-11-2017
Accepted Solution


Unable to send or receive emails from/to my Virgin media address on iphone8 but can in Samsung tablet. This happened after a whole reboot of tv/broadband etc had to re-enter all passwords for EVERYTHING!
Anyone know what I might need to do?
Level 40: Notorious
Posts: 2,268
Registered: ‎04-04-2012

Re: Emails


Have you followed the guide here:


and use the IMAP option.
Your email password may have been changed as part of the Virgin Reboot
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

We are all customers and dont have access to any o2 accounts