Email problem iphone 6+

[Bonnie007]

Hiya

Hoping someone can help me.  I've set up my new phone and added my email addresses.  My main BT address is running fine with no problems, but the 2 personal email addresses I have for my domain won't allow me to delete.  I click edit button, mark the emails and hit delete.  They disapear for a second, then a message pops up saying unable to delete messages and then they reappear in the inbox again.  BT ones delete fine.  I've tried to delete them from the combined box, from it's on inbox and also individually. 

Any ideas?  Is there a setting I need to change?  I've moved from android to iphone and didn't have this problem so not sure where to look.

Many thanks 

[MI5]

Try an Apple store Genius or go back to Android lol

[Anonymous]

I've fixed mine! I had to log into hotmail via a browser and allow other devices to delete!! So I'd guess that yours may still be the same and it needs a setting adjusting on the email server.

[jonsie]

---

@Anonymous wrote:
I've fixed mine! I had to log into hotmail via a browser and allow other devices to delete!! So I'd guess that yours may still be the same and it needs a setting adjusting on the email server.

---

Always best to set the rules on a PC.

[Bonnie007]

Would try an apple store if we had one up here 😞

Been into my email server via a browser and checked everything there, plus what settings to use.  At this rate I'll be keeping my note 3 for business use!! 

Thanks for all your help guys.  Will keep messing with settings in the hope I might just stumble on the right one 

[MI5]

My only advice would be to stick to imap as it works better with remote servers over POP.

[Bonnie007 · Accepted solution]

AHHHH finally got it sorted!!  

Googled the problem and solution was to go into mail settings > Advanced and scroll down to IMAP path prefix and put INBOX (in capitals) in that box, scroll back up to accounts and click done (just in case anyone is having the same problem)

I have no idea what that is because I didn't have to do anything like that on android phone, but for now it's working  

[MI5]

Well done - Thanks for updating

[Anonymous]

Awesome news.

At least you can get back to enjoying the phone and service.