on 15-10-2019 18:48
Try cleaning the headphone socket ot insert and remove headphones a few times to see if you can clear it.
Rebooting the phone might help too.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 16-10-2019 13:57
Hey @Amie , I'd love to hear how you get on with this! Let us know if you got it resolved since you last posted?
Any help from the above suggestions?
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?