EU Internet - I'm desperate

[Anonymous]

i bought my own Iphone 5s in November.  I also bought o2 travel for Europe.  I travel to German very often for work but am now unable to access emails, internet etc and I can't even use the phone to make calls (except Wifi).  I have spent hours and hours arguing with the 02 store here in London and hours and hours online talking to Gurus and they all say it is the providers fault.

1.  the provider is O2 de.

2.  the screen say I am connected to 3G but still nothing works.

3. I get a message saying "could not activate cellular data network" for email and "EU internet data plan required" for everything else.

I even got told that the guru could see that my phone is roaming!  How can that be when I can't get online at all?

I am pretty desperate now, as I cannot even phone from the airport if there is a delay.  Any ideas gratefully received.  Including changing my provider after 15 years.

[Anonymous]

I just went to the 02 store and showed them all of the screen shots where I am clearly on 02 de 3G but have no access, so they had to believe me.  They talked to their gurus who changed the idata setting to mobile.  Now I have to wait until I go back to Germany to see if it works.  If it does, I will post a message.  Thanks for your help

[MI5]

Without iData you will not get iPhone specific services such as visual voicemail, so this isn't really a solution.
I think the option of turning off data roaming is the most likely cause due to a software bug.

[jonsie]

This seems very strange,  when I'm roaming in Berlin,  I go twice a year, I never have a problem. I'm guessing it's iOS related as there are no Android customers reporting issues. Changing apns may be sort of a fix but it shouldn't need to be done. 

[Anonymous]

just restart your device. it should start working.

[Cleoriff]

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@jonsie wrote:

This seems very strange,  when I'm roaming in Berlin,  I go twice a year, I never have a problem. I'm guessing it's iOS related as there are no Android customers reporting issues. Changing apns may be sort of a fix but it shouldn't need to be done. 

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According to that article I linked to @jonsie it was specific to iPhones and EU Internet, (which wont be active all over the EU till late 2015)