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Disable 3G Option removed in carrier update

Anonymous
Not applicable

Hi,

 

As i'm sure others have noticed, the option to disable 3G for iphone has recently been / being removed via a carrier update. This was obtainted for me through itunes.

 

I cannot stress how incredibly annoying this is. Everywhere i go i have dreadful reception for 3G which causes both my battery to die almost twice as quick and also means i have awful phone signal for voice conversations.

 

I've recently signed up to a new 24 month contract after getting the new Iphone 5S but would like to know if this can be re-enabled in anyway???

If not, does anyone know if i am within my rights to cancel my contract over this?

I have no landline at home so now not having the option to switch to 2G indoors makes my new iphone useless when i would like to actually use it to talk to someone!!

 

Thanks,

Phil

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MI5
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We all agree too 😞
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Hi Funkhouser

 

 

Are you on iOS7 ?

 

I've recently updated to iOS7 and carried out the network update and still have the toggle to turn on and off 3G.

 

 

photo 1.PNGphoto 2.PNG

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MI5
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Did that come back with the latest carrier update BoB?
I think its still missing on the 4s.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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I might be reading this wrong.

 

I have uploaded screen shots from my iphone 5 with iOS 7.0.2

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MI5
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Her indoors' looks like that but can't toggle the 3G anymore....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Is she on the same iOS7.0.2 version as me.

 

As said when I updated to iOS7 I then carried out the carrier update straight after, as prompted.

 

If that option had been removed i'd not been a happy bunny.

 

To be fair i only toggle that off when i toggle off mobile data,i toggle both off as habit, when at home to keep my iphone on wifi but thats not the point. User choice should take presidence.

 

I know ive asked before but............. Why is this being forced upon owners ?

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RueDrBouree
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Hi

 

If you are on EE and using an iPhone 5/5c/5s the option to turn off 3G is no longer there its replaced by an option to turn 4G off. 

 

On Vodafone if you are on a 4G contract using an iPhone 5/5c/5s its the same.

 

I have just had a carrier update from O2 and its removed the option to switch 3G off and replaced it with switch 4G off. As I am not on a 4G contract its not that useful. 

 

Its not to do with ios 7 it was the same last year on EE using ios 6.

 

Alex

Been an O2 customer (off and on) since 1995
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MI5
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I think the 4s is still on 7.01...?
No updates showing OTA but I haven't tried iTunes....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Leebroath
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I'll put a spanner in the works

When I received my iPhone 5s 64gb from o2 there was a carrier update to 7.0.2

I updated but the toggle no longer states 3G but rather 4G

Message 10 of 31
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