Solved: Difficult to close an account

Anonymous · ‎20-11-2016

Has anyone else found it difficult to close an account. I had a contract that ended in Feb, have moved to another supplier, have been to two shops, one the online chat thing twice and I still paying for this phone which is in the bin and therefore not used?

MI5 · ‎20-11-2016

You should have taken your number which would have closed old account.
It's often a problem if not done.
http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-11-2016

You should have taken your number which would have closed old account.
It's often a problem if not done.
http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-11-2016

Best not to use live chat as they will normally tell you to call customer service. Easy enough and choose the option for leaving and disregard their offers to keep you.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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