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Xesta972
Level 1: Joiner
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Hello,

I just placed an order for the iPhone 11 purple ( Sunday ) how long do you think it will take to receive the phone? 

many thanks 

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MI5
Level 94: Supreme
  • 120693 Posts
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Registered:

@Xesta972 

We'd have no idea, sorry.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 120693 Posts
  • 605 Topics
  • 18166 Solutions
Registered:

@Xesta972 

We'd have no idea, sorry.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
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Xesta972
Level 1: Joiner
  • 3 Posts
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  • 0 Solutions
Registered:

Is there a way I can cancel my order and just get it from the store 

Message 3 of 4
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MI5
Level 94: Supreme
  • 120693 Posts
  • 605 Topics
  • 18166 Solutions
Registered:

@Xesta972 

Again, you would need to call O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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