Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

This is how I took it.
Level 2: Apprentice
Posts: 49
Registered: ‎02-09-2016

Re: Delivery expectations for iPhone 7?

I know I'm just saying I have no idea and they should have better communication
Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

I have just been told that i will have to wait at least 4 working days from date of email or text from O2 which i haven't yet received. The On line chat are being very cagey and are very hard work to talk to today which has just given me the hump even more.

i called my local O2 store to see if they have any 128gb rose gold 7plus instore thinking that i might get lucky and be able to go and pick one up from there, they told me that none of the stores have had any delivered and that they are expecting delivery in 6 weeks time. What a joke

Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?


@Anonymous wrote:

@smlondon wrote:
cant believe they got number one customer service mine just says in progress only ordered yesterday so have no idea when mine might come

Are you for real? You only ordered it yesterday, what the hell do you expect when people who ordered last Friday still don't know. 


Here's a hint .... the delivery date will have 2017 at the end of it.

Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

Update for you all! 

 

I've spoken to customer service about being told my order would be delivered today this morning, to then be told it's out of stock when I called about an hour ago.

 

I pointed out that lying to customers was completely unacceptable and I wished to speak to a manager.

 

I got called back pretty quickly considering the day they must be having, and was told the following, "We've received a message from our despatch team, we are receiving another delivery of 7 plus' later today and another tomorrow, all pre orders supposed to be fulfilled by the release date will be out for delivery by Monday"

 

Hopefully, that's true and gives us all some hope of not having to wait too long!

Level 3: Thinker
Posts: 70
Registered: ‎14-09-2012

Re: Delivery expectations for iPhone 7?


@Anonymous wrote:

Update for you all! 

 

I've spoken to customer service about being told my order would be delivered today this morning, to then be told it's out of stock when I called about an hour ago.

 

I pointed out that lying to customers was completely unacceptable and I wished to speak to a manager.

 

I got called back pretty quickly considering the day they must be having, and was told the following, "We've received a message from our despatch team, we are receiving another delivery of 7 plus' later today and another tomorrow, all pre orders supposed to be fulfilled by the release date will be out for delivery by Monday"

 

Hopefully, that's true and gives us all some hope of not having to wait too long!


Fingers crossed!

Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

Looks like I'm still in the unwanted club of 'In Progress' and it seem's I'm not alone. Hi Everyone.

 

FWIW:

 

I ordered at 8:40am 9/9 for upgrade iPhone 7 Plus 128GB Silver, still says In Progress with no extra info besides the usual emails I got immediately after I submitted the order.

 

Let's hope we can exit that club asap, people!

 

DestroyConfusedDon't know

Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

@uncleiven197 you never know! It's the most promising bit of news I've read/heard so far!
Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

Order Type: New customer

How Ordered: Online

Delivery Type: Postage

Model Ordered: 7 plus Black 128GB

Date Ordered: 09/09

Time Ordered: 8.15am

Time Confirmation Emails Received: 8.18am

Delivery Expectation Set: 16/09/16

Email of Death Received: SMS wait for Tuesday 20th 9am this morning.

Just spoke to customer service , The lady told me mine is in progress and should be dispatched today or tomorrow. But she wouldn't answer any questions Or confirm anything as it could be longer. I just want a clear answer when mine is expected.
Level 3: Thinker
Posts: 70
Registered: ‎14-09-2012

Re: Delivery expectations for iPhone 7?


@Anonymous wrote:
@uncleiven197 you never know! It's the most promising bit of news I've read/heard so far!

Let's hope it doesn't turn out to be BS!