Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

Currently on live chat, they have told me to ignore the text from o2 and expect a text later about delivery ๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚

Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

I am on live chat now, he started saying my order maybe here tomorrow, and now hes saying i'll have to wait till tomorrow to find out more info as he cant say anything.

Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

I've been getting the sorry we're busy message on live chat for over an hour, surprised people have been connected
Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

I ordered around 10am on Friday. Took ages as the site kept crashing. Ordered Apple iPhone 7 128GB Black O2 Refresh Unlimited 24 Month 20GB. 

I think if I can get the phone quicker elsewhere then I'll leave O2. Fed up of their lack of communication over this. 

 

Im also sure that it does work out cheaper to buy the phone outright and do a sim only deal. Especially if you sell it after a year and recoup a few hundred of the handset back. 

 

So sorry to all those that have been messed around today and lied to. Why this keeps happening each year is ridiculous 

Level 3: Thinker
Posts: 70
Registered: โ€Ž14-09-2012

Re: Delivery expectations for iPhone 7?

I was told earlier today via customer service (phone) that the 7+ in Black 32GB was showing in stock but as of tomorrow, so I would recieve the phone Monday. It's like they are making it up as they go along.

 

She even put me on hold for 10 minutes as she apparetly called through to UK Mail!, more like she was dropping the kids off at the pool haha 

Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

[ Edited ]

Oh the joys of annual iPhone release. 

 

Ordered Jet Black 256gb 7 through refresh (upgrade as contract finished).

Everything seemed ok, been showing 'in progress' all week. 

Finished watching a film and text through to say

 

 

'unfortunately iPhone hasn't  arrived yet and won't be ready for 16th.

holding in a queue and prioritise order.

well update you on the 20th'

 

 

Bit of a joke and been trying to remain calm and just wait silently.

 

 

My o2 order still shows 'in progress'. So hoping its just a mass generated text.

Sometimes i I wonder why I do this. 

Tony

Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

I ordered a Matt black 128gb on Friday 9th at 8:50am, I had a text at 21:59pm tonight to say my iPhone hasn't arrived and won't be available tomorrow! 

 

All hope lost?

Level 1: Joiner
Posts: 1
Registered: โ€Ž14-05-2014

Re: Delivery expectations for iPhone 7?

Yes, I ordered my iphone 7 128Gb Jet Black at 08:19 on 9th and have received the 4 day text !! Appalling !! I similarly had a live chat earlier this evening and was told the same kind of thing as you.. "everything will be ok , UK mail, will get it tomorrow etc etc" What a shambles
Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

saw this on the other thtread

 

Re: Delivery expectations for iPhone 7?
Options
on โ€Ž15-09-2016 22:15

Currently on live chat, they have told me to ignore the text from o2 and expect a text later about delivery ๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚

 

Re: iPhone 7 delivery?
Options
on โ€Ž15-09-2016 21:53

Well interestingly, I was told by an O2 guru to go to the shop, as chances are, if you pre ordered on the 9th, your phone will be ready tomorrow.

 

Highlighted
Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

It's appalling! They took the money quick enough!