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Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

I've heard nothing from o2 since i got my order confirmation last friday. I paid off remaining contract and upgraded to black 32gb (with upfront fees) before 9am last friday. The order on my o2 has displayed as 'in progress' since then. i have asked many times on twitter about delivery and all they say is to check emails. I am not expecting delivery tomorrow anymore and i'm not too happy.

Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

Just spoke to o2 the 3rd person! (Need to sort out my delivery address)
And the first 2 people said that I would be receiving the phone Friday, and to expect an email confirmation today, I can then change my delivery address!

But the 3rd person just fobbed me of sayin that I won't receive my email till tomorrow! How can I change my delivery address on day of delivery!!
Been with o2 now for 8 years and have 5 contracts with them, and for the first time I'm going to cancel and go else where! Any recommendations?
Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?


@adz999 wrote:
I get the feeling it's a problem with the actual 7+, more than a stock allocation issue. Pretty sure that Apple can't just pull stock to meet their own quota, unless they have one hell of a lawyer writing the contracts, and everyone else missed the small print!

Could be onto something, specifically an issue with 7+ 128GB and 256GB? ... there's evidence that 32GB 7+ are being dispatched and shipping. However nothing about 128GB and 256GB. Also as the Jet Black 7+ only comes in 128GB and 256GB and it's already been mentioned no-one is getting one of these any time soon ..... is there a hardware issue with 128GB and 256GB 7+ models that's just put a spanner in the works??

Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

My order confirmed 8.50am last Friday
Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

For people struggling to find the my order you need to use a desktop site. Mobile app or safari won't work.

Click my 02, press share button, request desktop site.

My order has said in progress since last Friday. Waiting to collect in store. Heard nothing after the emails.
Level 2: Apprentice
Posts: 49
Registered: ‎02-09-2016

Re: Delivery expectations for iPhone 7?

I ordered today it's just saying in progress
Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?


@smlondon wrote:
I ordered today it's just saying in progress

Today? The way things are going I'd not expect that to move until the date has 2017 at the end.

Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

If you go to https://mymobile.o2.co.uk/myorders/details?ordernumber=ms- and add your order number at the end you should be able to view on mobile devices.
Level 2: Apprentice
Posts: 49
Registered: ‎02-09-2016

Re: Delivery expectations for iPhone 7?

I know its ridiculous and live chat is not helpful
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Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7?

My order is still showing as in progress... I have spoken to someone at O2, and she informed me that my order is awaiting dispatch, I asked when will it be dispatched, she couldn't tell me, she said it could be a day or so late....Not acceptable, especially when I paid £25 on my Refresh account so that I could receive my phone on launch day, and if I had waited until 18th September I wouldn't need to have paid it.... This isn't a game O2, you must know how many orders you have and how many phones you have, the least you could do is inform your customer...I have been with O2 for at least 10 years and this is how you treat us.....Total disgrace