@Jeevster wrote:
@Anonymous wrote:
Not life changing I agree but highly frustrating.
I dont think I would be anywhere near as annoyed if the £60 upfront fee wasnt taken from my account and I had the option to simply pay it in store when I could pick up.
As others have said taking money from people before giving them the warning of a delay is very dishonest in my personal opinion.
So IF there was a delay, and no one knows if there is, and it is outside of O2's control, how is that dishonest, unfortunate, but not dishonest
I understand were you are coming from but I do think o2 is at fault here.
Unfortunate would be taking the money and then letting your customers know there is an issue with the delivery date due to a stock issue. Dishonest would be taking the money and providing no updates what so ever as to when you will get the product, and when asked if there is an issue not giving a straight forward answer or providing contradicting information.
I do believe not all the fault lies with o2, I presume apple have pulled back a huge number of stock to cover their own sales but for the customer service of o2 not to issue any sort of offical statement on this is a bit of a shambles.
1 message from an official o2 staff member to clear to air about all of this and give some form of an update would be extremely helpful.
Also please accept my apologies if I have come across as cheeky or rude, not at all what i was intending.
