on 20-09-2016 13:28
on 20-09-2016 14:13
pre ordered 128gb plus on the 9th just spoke to c/s and got the usual
O2 1:48 PM there has been a market-wide delay in receiving stock. We're working to get your new iPhone to you as soon as we can. We're in touch with the manufacturer to get the demand fulfilled. Currently the order is out of stock and we'll have stock soon. As soon as we've in stock, we'll dispatch from our end you'll get confirmation email with tracking details. Please watch out for the confirmation email.
Me 1:48 PM any estimation as to when as that's the standard reply
O2 1:49 PM you can get the phone in couple of weeks.
seems to be so many different answers from c/s on here i don't think anyone knows where they are up to including those at o2.
why do we have the offer of pre order, i thought it was to assist the manufactures the approximate stock levels allowing them to supply the retailers with enough stock.
my anoyance isnt that i havent recieved the phone but the total lack of comunication with its customers ive been with o2 for 15 years but this has got me asking my self why
so if o2 had an idea that they were out of stock last week before launch day why has the shop new business stock not been re assigned back to upgrades, why has no one been notified by email as to what is going on they have all our information from the orders we placed..... its not difficult
sorry for the long one just venting
on 20-09-2016 14:30
I am not receiving any texts and pre ordered mine on 09/09, confirmed via email at 09:09. iPhone 7 Plus 128GB in Black (matte)