on 20-09-2016 10:15
Please send me a PM about that and we can chat about it to see what happened.
To others in the thread, thanks for sharing your feedback. Until we dispatch your iPhone 7 to you, your order progress will not change from ‘In Progress’. Unfortunately we cannot elaborate more on the status as it depends entirely on when we receive new stock deliveries from Apple and with the huge demand we’ve had, it may take several weeks to receive enough stock to get to your position in the queue. When you ordered, you’d have been shown an estimated delivery timescale on the order page and we’re aiming to deliver within that estimate.
20-09-2016 10:27 - edited 20-09-2016 10:28
just got text from o2 right this momemt ahem
"were sorry to say that we have still not recieved your new iphone
"we realise how furstrating this news will be and we'll contintue to work with Apple to get your new iphone as soon as we can.
"We'll update you again on Thursday, or sooner if we recieve news
on 20-09-2016 10:34
I've been lied to constantly for days now, by both o2 and DPD. As i put on here yesterday DPD lost my iphone and o2 promised one deliverd to me today. After hours on phone this morning they effectively washed their hands of it and told us that DPD would be conducting an investigation, saying when that was concluded they would try to help again. Absolute disgrace. More than happy to take a lot of my money in 2 seconds but not prepared to do anything to really help a long term customer. Wish i never bothered.
on 20-09-2016 10:41
Ordered a Iphone 7 Plus 32gb Black on the 9th via click and collect
Was really hopeful last night as I was given a tracking number and told my order had been dispatched via UK Mail......
Fast forward to this morning and after sounding like an idiot on the phone to UK Mail I was told the tracking number didn't exist.
Chatted with o2 and was told they have no idea why I was given that number, the number is completely made up and I am back were I began with zero information.