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Level 6: Acolyte
Posts: 150
Registered: ‎05-11-2013

Re: Delivery expectations for iPhone 7 PLUS?

@Tasha-liverpool did you get a text or did you have to call again?

Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7 PLUS?

[ Edited ]

@bexinthecity @Anonymous By any chance did your tracking orders start with a large number of 0's?

We are int he same boat as you, DPD says the tracking numbers is not theirs, My o2 store are adamant it is not coming in until October/ November no matter how many times I tell them it has been dispatched and my tariff has changed.

Spent 40 minutes on the phone with o2 with a guy trying to find a warehouse number and when I asked to speak to a manager he hung up on me.

If this a warehouse number then why give it to your customers if its useless?

Level 2: Apprentice
Posts: 29
Registered: ‎24-07-2014

Re: Delivery expectations for iPhone 7 PLUS?

just as a quick heads up, I phoned O2 to finally demand compensation and got through to a different CS person that finally took that seriously and has given me an £11 pound a month reduction on my line rental for the whole 24 months period....

 

Better than nought, still not as helpful as getting me a phone but an ok response

Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7 PLUS?

I have just upgraded my existing three to an Iphone 7 Plus 128GB Jet Black and they say a date of November 4th. We'll see which comes first and I'll cancel the other one.

 

Unless O2 comes next week I'll probably cancel O2, I have an unlimited data Three sim i can stick in the 7 if I go with three.

Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7 PLUS?

OK, so I ordered my upgrade on within the first half hour on pre-sale day. I received confirmation dead quickly and thought I was on to a winner as was told stock levels looked goog for the iPhone 7 Plus 128GB in black... Which I had to pay off my contract and pay upfront for (£220 in total)

 

From that day I heard nothing from O2, none of the promised text updates tell ALL customers about stock issues (even though I was assured I'd get these at least 5 times when I chased), no emails either. I had used calls and online chat as well as emailed a formal complaint and heard nothing at all. The CS teams don't have a clue, I get that, but why lie to us all? Why tell me so many stories?

 

I was shocked to actually receive a 3 texts and 2 emails yesterday telling me my phone was now at warehouse awaiting delivery on Thursday... They have even provided a tracking number which looks to be lagit, in that when I search it it also states delivery on Thursday.

 

O2 for the most part are very good, I even used priority only today for some decent tickets... Yet the upgrade process on big launch phones is terrible

 

Wish me luck for Thursday I guess and hope you all get your phones soon

Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7 PLUS?

iphone7

 

They exist !!!

 

Received txt of doom 5:06pm then Good News order completed txt at 7:11pm

(My order had completed at 8:51am on the 9th)

Level 6: Acolyte
Posts: 150
Registered: ‎05-11-2013

Re: Delivery expectations for iPhone 7 PLUS?

Just received a text saying my order is ready for pickup - not sure I can get up there before the weekend but gonna try.

Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7 PLUS?

Same. My DPD still shows no details. But apparently it's there.
Level 3: Thinker
Posts: 82
Registered: ‎16-11-2015

Re: Delivery expectations for iPhone 7 PLUS?

I've just been told by CS that I'm in the next 50 to receive my phone. Lol. This company couldn't organise a pee up in a brewery.
Anonymous
Posts: 0

Re: Delivery expectations for iPhone 7 PLUS?

Yeah, i ordered a 128Gb Matte Black and mine is finally being delivered today after getting the text of death yesterday!  they really dont have a clue!  at least its coming though