on 28-09-2016 09:55
It's a Matt black 7+ 256gb and the store said it was the first one they'd seen!
Good luck to anyone still waiting for good news
on 28-09-2016 10:25
Just had the most infuriating conversation with live Chat ever.
Spoke to someone 2 weeks ago asking to have my data plan reduced from 20GB to 5GB which they told me they had done. Got my text yesterday saying that O2 have completed my tariff change.. Lo and behold it's a 20GB plan.
Was then told that I couldn't downgrade to a 5GB plan when I had already chosen the 20GB plan. It would literally take me a year to use that much data. I barely scrape 1.5GB currently.
I then asked for an update on my delivery assuming it would be near as they've completed my tariff change. I was told
CS: I've checked your account and can see that the order has been delivered to the nearest shop. I've raised this order request to be delivered for you in priority.
Wait so it's been delivered but you'll make it a delivery priority?!.... Whut?
on 28-09-2016 10:29
The customer service is shocking, I ordered the 256GB in Jet Black around 9am on the 9th.
Apart from the confirmation of my order email, I have had NO communication whatsoever, I have called customer services about 6 times over the past two weeks, each time they tell me I will have the handset within 3 days, lo and behold, this never happens!
Had about 8 frustrating live web chats with agents who have basically just said it's out of stock and they have no idea when I will receive it.
What I can't understand is how a company of this stature can be so unorganised and not have a clue when their customers (WHO PAID UPFRONT FOR THE PHONE!) are going to receive the handset!? To be honest, they've been totally useless throughout this whole process.
Has anyone received a Jet Black yet? I feel like telling them to shove it and taking my business elsewhere.