Hi people
I have been reading this blog for the last 2 weeks, I dont usually write in blogs but thought I'd have a say. I have been talking to O2 live chat and customer services on the phone etc just like most of you. Have been told so many different things blah blah blah
I ordered an iphone 7plus Silver 256GB on the 10th of September, 10 years later I still don't have my phone lol.
The main thing I want to say is that when you go on live chat, ask them if they can send you a free case or screen protector for the inconvenience they have caused. It worked for me, please see below
O2 GURU: We realise the disappointment and annoyance this has caused and reassure them that we're continuing to receive regular updates from Apple on future deliveries and we'll provide updates as we get confirmation of stock arriving.
ME: why do i not receive any emails or messages at least to update me?
O2 GURU: We have started to message all customer by today only, so you'll get the confirmation till midnight.
ME: What will you be sending to customers for free in order to say sorry?
O2 GURU: Did I say anything funny?
ME: no, why do you ask?
O2 GURU: I am just trying to say that today it'll not be available for any customers.
O2 GURU: But as soon we get an iPhone in stock then you'll receive it.
ME: I understand that and you have been a great help, can you ask your supervisor if o2 can arrange for a free case or screen protector to be sent to me, as i have been waiting for so long and this has caused me a lot of inconvenience
O2 GURU: Sure, why not as he was reading your sentence and he has given his confirmation as well.
O2 GURU: So, once you'll receive the iPhone 7 then please chat with us and we'll arrange the case or screen covers for your new iPhone 7 for free of cost.
ME: Thank you very much, I highly appreciate you and your help
O2 GURU: You are most welcome.
O2 GURU: And you
O2 GURU: And you'll receive your iPhone very soon.
O2 GURU: Is there anything else I can help you with?
ME: No Thank You
O2 GURU: Take care and have a nice evening.
ME: thank you and you take care
I asked them about the freebie the next time i went on chat, they wanted proof that I was told I would receive a free case or screen protector, I provided them with proof and they told me I was the only one who was getting this. But I beleive that aint fair, you guys deserve one too lol. So get on those chats and get asking people, but be nice to the person you talk to as they are only doing their job, they know as much as we do and it is not their fault particularly
Good Luck!!!
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