I have Just finished with an O2 Guru over Text and He Told Me NOTHING, I pre-Ordered on the 9th Like most here. Now all I want is some accurate information about my Iphone 7 Plus order that was made and pre-paid for 17 days ago. Transcript:
info: Welcome to O2, someone will be with you soon.
info: You are through
Customer: Hello Shikha
O2: Hello. I hope you're well. What can I do for you?
Customer: Evening, Can I get an Update on my Iphone 7 Plus 128Gb Black order please, Order no ms-XXXXXXXXX, my number is XXXXXXXXXXX, I am the Account Holder.
O2: Please don't worry I will check this for you.
O2: Can I confirm you are the account holder and that you wish to discuss the Pay Monthly number you have already entered?
Customer: yes
O2: Thanks for confirming.
O2: Can you tell me the 1st and 3rd characters of your security answer please?
Customer:XXXXXXX
O2: Excellent!
O2: Can you please confirm your full name?
Customer: ****
O2: Thanks for confirming.
O2: May I please know do you wish to cancel the contract with us?
O2: I mean cancel the order of I-phone.
Customer: Cancel what contract ?
O2: I'm sorry that went by mistake.
Customer: No I want the phone
Customer: If i cancel the order I will wait longer
Customer: so your telling me you have no information for me ?
O2: No, Dan I'm not telling you I don't have information for you.
O2: Dan your there is a bit delay in your order.
O2: Your order has not been dispatched yet.
Customer: A bit of a delay? its already been 17 days, lol
O2: As you may know by now, there's been a market-wide delay in receiving iPhone stock this year.
O2: We realise the disappointment and annoyance this has caused to you who have not received their phone on launch day.
O2: We are working with Apple and are doing everything we can to improve the situation.
O2: We have been in touch with our customers affected and will keep them updated when more stock arrives.
O2: 6. Apple have released a statement regarding stock issues which you can view here on Fortune, an independent source: http://fortune.com/2016/09/15/initial-stock-of-apples-iphone-7-plus-has-sold-out
Customer: I was told that 3 days ago, That las statement is a LIE
Customer: I have received NO information from O2 on why my phone is delayed
Customer: NO ONE has been intouch with me
Customer: Thanks you for your time today, your clearly cutting and pasting the same information i was given 3 days ago. so you have no new information for me
O2: Actually Dan O2 is service provider.
O2: We also depend on manufacturer for the supply of devices.
O2: We're giving you only the information provided by Apple.
Customer: I know they are, my contract for the Phone is also with O2. They are responsible for supplying my devise that I have PRE PAID for but had no information when I can expect delivery
Customer: Thank you
He asked me If i wanted to Cancel before asking me anything else, then gave me Cut and Past information that I was given 3 days ago, so nothing has changed since Friday?
He also Cut and Paste the fact that "we have been in touch with effected customers" NO THEY HAVENT!!!
So I still have no formal information on the delivery forcast for an iPhone 7 Plus 128.
Formal Complaint Made about the complete lack of customer inclusion.
