Okay so I called back.
I am speaking with a CS agent who I explained I was making a complaint due to the fact that the previous manager from last week was supposed to file a complaint but never did.
He asked what my complaint was about, I explained it was due to being told incorrect information & I have essentially be lied to. He then placed me on hold to speak to his manager & came back & repeated "your phone will be with you in 6 weeks & my manager has offered a months free line rental".
I told him my complaint has nothing to do with the wait for the phone but has to do with the false expectations & lies that I have been told, I asked to speak to a manager & have now been on hold for around 10 minutes.
Hopefully I can actually make a complaint rather than being told it has been filed when it hasn't.
Will keep you updated.
30-40% of Jet Black devices produced are failing QC....
Interesting. Although, still doesn't explain the shortages of Matte Black plus editions (128/256)... 😕
@Anonymous May I ask what deal you saw that they matched? I'm currently looking to leave O2 and go sim only. Thanks
They matched the BT Mobile deal which is either £10 or £15 per month, depending on if you have broadband through them. I think it is called the all rounder deal.
Here is the link;
Track usage, upgrade and get support with the My O2 appDownload My O2