Ordered a iphone 7 plus 256gb black on 9th September, apart from all the legal emails have heard NOTHING from o2 about the delay, no emails, no texts.
Have used chat, which promised phone Last Saturday... Nothing,
Called and was told it would be Monday possibly Tuesday.... Nothing
WHY are o2 being so bad to existing customers (9years), you are forcing them away to your compititors by non comunication. People understand there is a delay, just be honest and consistant across the board. Your customer service is non existant.
As for extra data if its delayed, that is a poor cop out. Most people are on large data plans already, if you want to rescue the situation give people a credit on a case/airpods perhaps. But mostly, look at EE in how to handle the situation. Might as well sack your marketing team as your anti-marketing team (customer support) is destroying any reason to use your company.
Bill
