on 16-09-2016 13:31
on 16-09-2016 13:31
22-09-2016 10:42 - edited 22-09-2016 10:43
@Anonymous wrote:
So.... I'm currently on the 24 month refresh contract i took out last year. I'm waiting for my new phone to appear. I paid off my outstanding device plan. If I cancel my pre-order, does that also cancel my current airtime contract, or am I held to that for another 12 months?
As far as i am aware the whole point of O2 refresh is that you are only tied by the device plan and not the airtime.
I have downgraded my airtime plan as i dont see the point in paying for a 20 or 30gb contract (when i didnt use the data) and i can just pay off the contract as you would do anyway on one of the higher plans, sell the phone privately and save some money.
on 22-09-2016 10:45
on 22-09-2016 10:45
I don't know, the text mentioning that we'd be updated tomorrow "or sooner" could indicate that they are expecting another delivery later today.
Or we're being strung along again. Which, to be honest, is probably more likely.
on 22-09-2016 10:45
22-09-2016 10:48 - edited 22-09-2016 10:49
@Anonymous wrote:
Id leave as well but i just feel the second you do, the very next day, they'll be shipping the phones you want.
After a call with CS yesterday I very nearly cancelled as they said at least 6 weeks and no sign of any stock coming soon... and then at 20:30 last night I get an email saying its on its way, waiting for the delivery now.
As annoying as it is I would stick it out. Things can change at any time!
on 22-09-2016 10:51
Just called O2 and spoke to a nice genuine chap that said my order which is supposed to be in store tomorrow is still "future dated dispatch", so no idea.
He confirmed that my current airtime contract will just go on on a rolling basis if I cancel my order (which he can do and is no problem)
Secured a device at my local Apple store and will be going in to collect it in about an hour. Will then be cancelling my pre-order but will stay on my current airtime contract as, tbh, not had an issue with that side of O2.
on 22-09-2016 10:57
on 22-09-2016 10:57
well done @Anonymous , glad to see your ordeal is finally over, theres hope for the rest of us yet
on 22-09-2016 11:06
@Anonymous you lucky F..................ellow
on 22-09-2016 11:17
Well - just phoned Customer services and Got PAC code.
Now just got to get a refund for the order I am cancelling - Done...
Going to pick a sim only deal now to use my new phone.
on 22-09-2016 11:23
on 22-09-2016 11:23
on 22-09-2016 11:31
on 22-09-2016 11:31