on 20-09-2016 13:20
Update as of 10:00 20/09/2016 - We're yet to receive detail on the delivery of the outstanding stock required to complete all our pre-orders. Affected customers remain our priority and we'll continue to work with Apple to get customers their new iPhones as soon as possible.
on 20-09-2016 13:25
on 20-09-2016 13:27
20-09-2016 13:29 - edited 20-09-2016 13:30
Just reserved an iPhone 7 Plus 128GB Black in Southampton Apple store (90 minutes drive from me).
The end is in sight for meeeeeeeeee! I can't believe how awful O2 have been at communication, especially when their main competitor (EE) have managed to do it. I wonder how many people have actually left O2 in the last week?
Although I see another fight coming on with O2 as the CS rep I spoke to on the phone last night said my contract was finished and I was on a 30-day rolling contract now. But having checked my O2, my contract renewal date is February 2017! Am I being thick, but that means I can't cancel until then right?
on 20-09-2016 13:47
How things can change in a few lines of chat....
O2: Hello, it's O2 here. I hope you're well
ME: Hi O2, I'm not too bad thanks. Hope you're doing well despite all the iPhone issues. Are you able to give me a quick update regarding when my order is expected to be available? The order number is **************
O2: Sure, will let you know
O2: May I know your fullname please ?
O2: Just to confirm are you the account holder ?
ME: I am, yes
O2: Can you tell me the 1st and 3rd characters of your security answer please?
O2: Perfect !
O2: Thanks for the verification. I appreciate your co-operation with the security check
ME: No problems
O2: you will receive and e-mail on 22nd September confirming the date and time of the Delivery
O2: and also I have forwarded a e-mail to my manager and the Delivery Organisation to arrange the delivery as soon as possible
ME: So will it be available for collection from my chosen store on the 23rd?
O2: You will get a confirmation about this on 22nd
ME: Awesome, thanks
O2: you are most welcome !
ME: Sorry, just to check, does this mean you actually have my device in stock now? Or are you waiting for it to be delivered by Apple?
O2: We will get the Stock on 22nd and we will confirm this with our customer accordingly
ME: Oh, so there's no guarantee it will be the 23rd then
O2: You will get a confirmation for this and most probably you will receive the order on 23rd
ME: OK thanks. It started so sound good for 23rd, now not so sure. Oh well
O2: As we will confirm on 22nd to our customer about the confirmation about your order
ME: OK thanks
O2: you are most welcome
on 20-09-2016 13:54
How do you reserve them with Apple? Whenever I go onto Apple's website it says reservations are only open at 8am!
Think I got lucky, I checked an hour earlier and there was only only iPhone 7 reservations. Then checked again and *magically* there was stock.