Solved: Data

Lauraa · ‎23-07-2020

My data doesn’t work even with full allowance.

MI5 · ‎23-07-2020

Put your postcode into the checker O2 Service Status

If not showing any faults, download the My Network app on wifi and report it https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎23-07-2020

@Lauraa

What phone?

Are you in UK?

Have you changed anything recently?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Lauraa · ‎23-07-2020

iPhone XR
Yes in the uk
Nothing has changed. Woke up and it’s no longer working. I’ve tried to reset my network, removed the SIM and putting it back and the obvious...switch the phone off and on

MI5 · ‎23-07-2020

@Lauraa

Have you checked for any local network issues?

O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Lauraa · ‎23-07-2020

I have been in contact with o2 and they said that they have done a local network check and have not found anything.

MI5 · ‎23-07-2020

@Lauraa

Put your postcode into the checker O2 Service Status

If not showing any faults, download the My Network app on wifi and report it https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Lauraa · ‎23-07-2020

Thankyou for your help

MI5 · ‎23-07-2020

You're welcome. Hope it's fixed soon for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Data

Apple Watch Cellular Data stuck on 'Activating'

Sim not working In new phone

Billing

Upgrade

MultiSave/Loyalty Offer - Apple Watch