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Data roaming

Anonymous
Not applicable

I have an allowance of 2gb a month. At the moment I am in France and cannot get the Internet whilst I am in a 3G area. I try to download emails and a window comes up saying I am not subscribed to a data service 

 

 

 

 

 

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MI5
Level 94: Supreme
  • 127421 Posts
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Registered:
Sounds like you have the wrong data apn.
You should have either:
iData.o2.co.uk or
mobile.o2.co.uk
Try the other one depending on what you have now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Anonymous
Not applicable

Do you have data roaming switched on? Try restarting the phone 

Message 2 of 3
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MI5
Level 94: Supreme
  • 127421 Posts
  • 614 Topics
  • 22123 Solutions
Registered:
Sounds like you have the wrong data apn.
You should have either:
iData.o2.co.uk or
mobile.o2.co.uk
Try the other one depending on what you have now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3
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