Data problem

[Anonymous]

I bought a new iPhone SE on 27 Dec with 1 GB data allowance. I don't use much.  Previously only had 500 MB a month which usually lasted. The assistant in shop set up phone and started downloading/updating data from old phone to new phone. Took about 35 minutes. Unbeknown to me the shop's wifi signal dropped and new phone used my whole month's data allowance to complete set-up. Now I have no data until next month. O2 say I must pay for more data, but is that fair? They can see from previous bills my pattern of usage and it's obvious the mobile data allowance was used up in less than 40 mins while I was still in shop. I thought when you walked out of the shop you should have your monthly data bundle intact, or am I being unreasonable. It's not my fault their wifi failed. Just wondered what you thought. Thanks.

[jonsie · Accepted solution]

Keep calling until you get a sympathetic adviser. Personally I would try the live chat on the complaints link.

http://www.o2.co.uk/how-to-complain

[MI5]

I agree, call back and you may get someone willing to help.
They added 500mb for me once when I had a problem and I know they have done for others too.