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Data not working in Jersey

Thomo
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I recently visited Jersey and whilst on the flight I opted for Flight Mode then on landing switched back to normal. Although I received a text (text being the optimal word there) to say my data would work normally from my plan I had no data until landing back in Liverpool. It showed as roaming was switched on as well as showed 3G or 4G along with plenty of signal. Others I travelled with had no issues yet the only time I got anything more than SMS was when I found a WiFi spot I could join. Albeit wasn’t life nor death it was irritating to say the least. Not least for using maps and trying to keep in touch with the larger group we were with who use a combined WhatsApp group.

anyone any ideas on why my phone wouldn’t work properly or had the same issues?
The phone is an iPhone 11 running iOS 15.2 I think it was at the time or certainly the latest update up until Monday when a newer release was available. 

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MI5
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@Thomo 

You don't have the iData bolt on enabled on your account.

You can either call O2 to have it enabling or change your data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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@Thomo 

You don't have the iData bolt on enabled on your account.

You can either call O2 to have it enabling or change your data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Thomo
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Is this a new thing? I’ve never heard of it before or had issues with data roaming before either. Lastly if you aren’t part of O2 how would you be aware of me not having it or is it a quite common fault?

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MI5
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It happens regularly when tariffs are changed or upgraded.

My 9+ years experience on here also means I know the ins and outs of how O2 works.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Thomo
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Okey doke cheers I’ll have a look although for some reason the mobile.co.uk page isn’t working at the moment it’s like being back in jersey again

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MI5
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mobile.o2.co.uk @Thomo 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Thomo
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That’s what I meant just missed the o2 out but still getting a 403 error

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MI5
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You need to add that as your data apn @Thomo 

It's not a webpage.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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