In my previous post to you I mentioned emailing O2 (complaints) and this is what I sent them yesterday:-
Last December (14th) I transferred from my previous PayAsYouGo supplier (EE) to O2 PayAsYouGo.
Since the transfer date to O2 my account has NEVER worked properly! I've never been able to see my data usage when I've logged into MyO2 account and up to last Tuesday I've payed £7.66 to O2 and had NO proper use out of it (phone calls or texts)! On 9th January it was £12.55, later the same day it had dropped to £12.49 and the last time I looked on Tuesday it was down again to £12.34.
All the drops in my data have been while I've been using the *#10# method, which is supposed to be FREE? I have been advised that, because it uses the USSD code, it will use A FEW KILOBYTES of data each time. As you see from the information above it's using a vast amount more!
Because my O2 account won't let me see how much data I've been using I can only relate to the costs.
When I was with EE I only had to click on their desktop icon and there would be ALL the information I want (remaining data and cost).
I've been in to my local O2 store THREE TIMES and they haven't solved the problem at all. All they did was to get me to pay another £10 data allowance, because they said this would enable them to re-install my O2 account. So that was a totally unnecessary cost to me!
All this is a very bad image for O2, so please sort it out for me.
