cancel
Showing results for 
Search instead for 
Did you mean: 

Damaged phone

Kieron97
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I received my new phone on 11th July and it appears to be cracked on the screen as it arrived like this what do I do about getting it fixed/replaced?
Message 1 of 3
525 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 127395 Posts
  • 834 Topics
  • 7586 Solutions
Registered:
Message 2 of 3
520 Views
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 127395 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

Hi @Kieron97 

You need to contact O2 to return it

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
521 Views

MI5
Level 94: Supreme
  • 151665 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Kieron97 

Why didn't you report this immediately?

After 9 days it may be too late to report something damaged on delivery.

I fear you my have to pay to repair it or claim on insurance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
510 Views