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Damaged device

SC1
Level 1: Joiner
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I have damaged the camera lense cover on one of my iPhone 11 cameras and looking to report the damage, was told by an O2 shop to phone 202 but they weren’t any help
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Bambino
Level 74: Whizz kid
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@SC1 Do you have insurance? If so, see this: https://www.o2.co.uk/help/digital-services/o2-insurance

If you're not insured you would either need to call customer service to get the phone repaired Guide: Coronavirus Community Help and Support, or contact Apple directly https://support.apple.com/en-gb

I DO NOT WORK FOR O2



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Bambino
Level 74: Whizz kid
  • 18730 Posts
  • 914 Topics
  • 2309 Solutions
Registered:

@SC1 Do you have insurance? If so, see this: https://www.o2.co.uk/help/digital-services/o2-insurance

If you're not insured you would either need to call customer service to get the phone repaired Guide: Coronavirus Community Help and Support, or contact Apple directly https://support.apple.com/en-gb

I DO NOT WORK FOR O2



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Marjo
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Sorry to hear your phone got damaged earlier. 😞 Hope you got everything sorted with the help above from @Bambino . Let us know if you have any additional questions at any point.

COVID-19 support - Help and support from O2 during the lockdown
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Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


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