Damaged device

[SC1]

I have damaged the camera lense cover on one of my iPhone 11 cameras and looking to report the damage, was told by an O2 shop to phone 202 but they weren’t any help

[Bambino · Accepted solution]

@SC1 Do you have insurance? If so, see this: https://www.o2.co.uk/help/digital-services/o2-insurance

If you're not insured you would either need to call customer service to get the phone repaired Guide: Coronavirus Community Help and Support, or contact Apple directly https://support.apple.com/en-gb

[Marjo]

Sorry to hear your phone got damaged earlier. 😞 Hope you got everything sorted with the help above from @Bambino . Let us know if you have any additional questions at any point.