Im Actually in shock by the lack of customer service you get at O2 and the insurance they offer.
I pay a ridiculous amount for my insurance every month for the iPhone 5 I bought in May, brand new through O2. When I signed up, the lady in the store informed me that the shocking amount of £12.50 a month would entitle me to a new phone if it was forexample stolen.
Well loathe and behold, my phone was stolen on Friday and today I got a lovely USED iPhone in the post. I call O2 to ask - why, Im paying all this money (including £60 claim fee!!) and in return the only thing they are offering me is some handy-me-down phone, which of course they verbally vouch for is a good as new but cant give me anything in writing proving from Apple the phone is as good as new. I then ask, what my insurance will be reduced to now as Im not insured on a new iPhone, but on an old used one which is of course now of lesser value than a brand new one. I was told I still had to pay the same amount, because in their eyes the phone was new – they after all voucher for it being in top quality AND my monthly payments dont even cover buying a new phone. Seriously, I pay less for my home insurance and I dont get the same bull**bleep** from them! I asked, what if after the first 72 hours have passed and I then find something faulty with the phone? I can claim on the insurance again, but this time it will cost me a wooping £120. REALLY O2!! So youre supplying me with a used phone, which you vouch for but I have to pay if actually breaks down?!
Perhaps im completely out of the loop, but I’ve never had an insurance company that sends you a used replacement, and cant even give you a written warranty voucher from the manufacturer the product is as good as new. Does house and car insurance work the same way? If your car gets stolen, do you get a used car in return?
Sort it out O2, if I could afford to pay myself out of the contract Im stuck in and get rid of you I would. 1 year and 6 months and 2 weeks left and counting.
