Solved: DEPOSIT HELP

Anonymous · ‎20-02-2015

Hi there,

So i was looking through various i phones yesterday and stubmled upon one i really liked, so i went to the checkout and filled in all the pages until it checked my credit history and asked me to pay upfront £450, as this is alot of money to put upfront i closed the tab and decided i would come back later in the week after i had though about this decision.

However it seems that the £450 was taken out of my account today but i had not authorized it and have had no confirmation of any order at all, can someone please explain is this just a procedure thing that they do to check you have enough money in your account or are they taking that as a deposit which i did not intend to pay.

Please help

Many thanks

Tom

Anonymous · ‎20-02-2015

The money will almost certainly not have been taken as you haven't completed the order.

What will have happened is that CPW will have taken what is called an "authorisation" i.e. is the money there if the order were to complete? With the exception of hotel and car hire, most authorisations remain in place for no more than 48 hours then they drop off the system and the funds are available to you again.

It is normal practice.

View solution in original post

jonsie · ‎20-02-2015

You need to call customer service as it looks like the deal has gone through.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎20-02-2015

Usually, what happens is that they just put a placeholder in for the funds and after 24 hours this will be available to you again if you did not complete the order, but, if you are concerned, call CS as advised above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎20-02-2015

As a matter of interest have you checked your bank account to see if these funds have been taken?

Veritas Numquam Perit

Anonymous · ‎20-02-2015

the money has been shown to be waiting to be taken from my account, as my account is 500 pounds less in funds available so i imagine they have taken the money out of my account

MI5 · ‎20-02-2015

It's not necessarily taken - it may just be "earmarked" and it will return to your account if you don't complete the order.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-02-2015

The money will almost certainly not have been taken as you haven't completed the order.

What will have happened is that CPW will have taken what is called an "authorisation" i.e. is the money there if the order were to complete? With the exception of hotel and car hire, most authorisations remain in place for no more than 48 hours then they drop off the system and the funds are available to you again.

It is normal practice.

Anonymous · ‎25-02-2015

Hi @Tom1995, what happened finally with this? Were you able to solve it?

O2

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