on 08-09-2015 16:25
on 08-09-2015 16:25
No live chat facility and 15 minute wait to speak with someone, something must be seriously wrong at O2
on 08-09-2015 16:44
on 08-09-2015 16:44
@Anonymous wrote:No live chat facility and 15 minute wait to speak with someone, something must be seriously wrong at O2
It seems to be slow at the moment, best time to call us at 8.30am when it's quiet.
Anything we can help with as long as it's not account related
on 08-09-2015 17:23
on 08-09-2015 17:23
on 08-09-2015 17:36
on 08-09-2015 17:36
no live chat, 15 min wait on the telephone, what the problem? surely you could put out a text to your long suffering customers. I've been without a suitable service since April, it now September. you have no idea of the frustration.....
on 08-09-2015 17:42
on 08-09-2015 17:42
on 09-09-2015 07:01
Have you ever tried phoning them, 53 minutes and then never got through as they shut at 9pm. as a customer you should be able to talk to an advisor not through a pc etc
on 09-09-2015 08:08
on 09-09-2015 08:08
Hi @Anonymous
I think all of us replying to you have actually phoned customer services a few times. This is why we advise the best time to phone is about 8.30am. I have never waited longer than 5 minutes when I ring at that time
Veritas Numquam Perit
on 10-09-2015 10:47
15-09-2015 10:54 - edited 15-09-2015 10:54
15-09-2015 10:54 - edited 15-09-2015 10:54
Hi @Bong welcome to the community!:smileyhappy:
If your issue is not account related remember that the community is here to help. Just open a thread stating your problem and wait for the community's response.